Frequently Asked Questions
Everything you need to know about Hive Medical ID jewelry.
How do I choose the right size for my bracelet?
To find your perfect fit, measure your wrist snugly with a flexible tape measure and add half an inch for comfort. Each product page includes a detailed sizing guide to help you select the correct bracelet length.
Is the medical engraving included in the price?
Yes, we offer complimentary custom engraving on all Hive Medical ID pieces. You can specify your medical conditions, allergies, or emergency contact information during the checkout process.
Are the bracelets water-resistant for daily wear?
Absolutely. Our bracelets are crafted from high-quality stainless steel and sterling silver, designed to be worn 24/7. They are resistant to tarnishing and can be worn in the shower or while swimming.
How long will it take to receive my custom order?
Since each piece is custom engraved, please allow 2-4 business days for production. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
Can I return or exchange my medical ID bracelet?
Due to the personalized nature of custom-engraved items, we cannot accept returns unless there is a manufacturing defect. However, if you ordered the wrong size, we offer a resizing service for a small fee.
Do you ship internationally?
Yes, Hive Medical ID ships worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.